Social listening
I chose Netflix because it is something that I actually use and I'm sure hundreds of others use. I'm convinced we will have the same thoughts. Something I say and many other people: "Oh my god why is there only 8 episodes of this series?'' Netflix's value proposition is to provide people with 1,000 of movies and shows at a affordable cost, they care about your boredom. Recently Netflix added a new show called Outer Banks and it has taken the internet by storm. I'm a huge fan myself, and I find other people asking the same question as me. When will there be another season? Why is there only 8 episodes? Also they tag the hottest actors from trending movies and shows! Netflix's Instagram account is constantly being harassed, by me and others, with these questions. The team behind Netflix's account is actually very active, with their star actors and actress and their fans. They will joke back and forth and be sure to notify customers when their fav...